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What kind of a warranty do you offer? Article rated 3.1/5.0
StereoStone warrants to the original purchaser only, the loudspeaker rock enclosure and all component loudspeaker parts to be free of any manufacturing defects for the life of the product. Any defecti...
I've seen other sites that sell StereoStone rocks much cheaper than you do. Why? Article rated 3.2/5.0
These sites are not authorized StereoStone dealers. They are selling products obtained in liquidations, or as open box, even in many cases will ship a cheaper product in it's place. Because they are n...
How soon will my order ship? Article rated 3.0/5.0
Orders received before 11 am Pacific Time will generally ship the same day, otherwise will ship the next business day. Shipping is delayed by 2-3 days for models ordered in Black Lava/Burnt Rust or wi...
Which model is best for me? Article rated 3.2/5.0
Each backyard layout is different, requiring different configurations. Our friendly and knowledgeable sales staff will be glad to help you choose the right Rock for your environment. Call us toll-free...
What size speaker wire would you recommend? Article rated 3.2/5.0
16 guage, direct burial wire speaker wire is recommended for runs up to 100 ft., 14 guage for up to 200 ft. runs. We carry high quality factory approved direct burial wire here. It is also recommended...
What kind of components do you use? Article rated 3.2/5.0
We use only the highest quality components, manufactured under strict quality control. They are carefully assembled in our plant in N. Hollywood, hand painted and carefully packaged to arrive in perfe...
I can't listen to them online. How do I know they will sound good? Article rated 3.0/5.0
If you're an audiophile, the specifications will speak for themselves. If you're not, we can honestly tell you that in the 18 years we have been selling these Rocks, we have NEVER had a complaint abou...
How Do I Hook Them Up? Article rated 3.0/5.0
Each Rock, except the Palos Verdes In-Wall Speaker, has a weather-proof pigtail wire making hookup easy. Each rock requires minimum 16 guage 2-wire direct burial wire (sold here), preferably run thro...
What do I do if one of the rocks quits working? Article rated 3.4/5.0
Call us at: 888-225-9358 8am to 5pm PDT. We will help you determine if it IS the rock at fault, or an accessory, such as a bad wire. If the rock is at fault, we will make arrangements for you to retur...
What are the differences between the Industrial, Standard and Commercial models? Article rated 2.7/5.0
Think of them as Good, Better and Best. The Industrial model uses a 100 watt duo-cone speaker. The Standard utilizes a 125 watt 2-way speaker system and the Commercial a 250 watt 2-way system. The Com...
Will I need special wire to hook up your Rocks? Article rated 2.8/5.0
Only that if you are going to bury the wire in the ground, that you use direct burial wire to protect it from the elements. We recommend running the wire through PVC pipe for added protection. We don'...
How weatherproof are your rocks? Article rated 2.8/5.0
Very much so. Our rocks will stand up to rain, sleet, snow and everything in between. Each rock is a sealed enclosure. In case water does enter the rock, each has a tiny drain hole to allow water to e...
Do your speakers require any special equipment? Article rated 3.0/5.0
No. They hookup to an amplifier just like any other speaker. Each rock has a waterproof cup with a resin plug where you attach your speaker wires. The only requirement is an amplifier that puts out a...
When run in stereo mode, I can't hear the violins at one end of my yard. Why? Article rated 3.0/5.0
Stereo doesn't work well outdoors, unless you place the rocks fairly close together, as when used on a small patio or around a hot tub. For larger, open areas, we recommend you run the rocks in "mono"...
Is there anything in place to stop insect infestation? Article rated 3.2/5.0
Each rock has a fine mesh screen built in which stop insects from nesting inside. This screen is invisible to the naked eye and doesn't affect the sound quality StereoStone is famous for.
What if I have questions after the sale? Article rated 3.0/5.0
We won't abandon you after the sale. If you need advice on installation, or any other question for that matter, you can submit a trouble ticket here, or call us toll-free 8-5pm PDT: 888.225.9358. We w...
The paint on my rock speaker has faded over time. Can I repaint them? Article rated 3.0/5.0
You can repaint them if you wish, using paint designed for plastics or resins. Just be sure to properly mask the speaker holes when doing so. However, you probably won't be able to get the blending of...
How many rocks do I need? Article rated 3.0/5.0
That would mainly depend on the size of the area you wish to cover with sound. For a small space such as around a hot tub, you could get away with just one, although two would be required for stereo s...
Why are your speakers better than the competition? Article rated 3.2/5.0
Three reasons really: 1. Quality. We use only the best components available to ensure the highest quality sound possible. Each rock is handmade, hand painted and tested in our lab. We back up this qu...
Can I get them by tomorrow? Article rated 3.2/5.0
Yes. We do offer overnite, 2 day and 3 day shipping, but you will need to call us when placing your order. There is an extra charge for this service. Orders are shipped from the factory in Hollywood,...
Do you ship to Canada? Article rated 3.0/5.0
Yes. We can now ship to Canada.
Does free shipping apply to Alaska and Hawaii? Article rated 3.0/5.0
No. Shipment to these states must be sent by air and will incur extra shipping charges. If you are ordering from either of these states, call us for an estimate: 888.225.9358 8-5pm PDT.
 

» Top Knowledgebase articles: Views
 I've seen other sites that sell StereoStone rocks much cheaper than you do. Why? 205
 What kind of a warranty do you offer? 177
 How soon will my order ship? 85
 What do I do if one of the rocks quits working? 285
 How Do I Hook Them Up? 255
 Can I get them by tomorrow? 246
 What are the differences between the Industrial, Standard and Commercial models? 157
 The paint on my rock speaker has faded over time. Can I repaint them? 151
 Do your speakers require any special equipment? 146
 Will I need special wire to hook up your Rocks? 142
 How weatherproof are your rocks? 129
 What kind of components do you use? 125
 How many rocks do I need? 113
 Why are your speakers better than the competition? 110
 When run in stereo mode, I can't hear the violins at one end of my yard. Why? 106
 I can't listen to them online. How do I know they will sound good? 105
 What size speaker wire would you recommend? 101
 Which model is best for me? 99
 Is there anything in place to stop insect infestation? 97
 Do you ship to Canada? 86
 Does free shipping apply to Alaska and Hawaii? 71
 What if I have questions after the sale? 70
 
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